Customer Service

Coral Club Channel Islands

Customer Support

Telephone
+49 611 360 073 28

E-mail
info@coral-club.com
support.de@coral-club.com

Messengers
WhatsApp-Chat
Telegram-Chat

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Office

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How we can help?

BACK

STEP 1

Please select the needed section, so we can assist you better.

STEP 2
STEP 3

Payment

Return

Registration

Delivery

Write an e-mail

Payment

Apple pay & Google pay

Returns

How to become a Club Member?

Become an Independent Distributor

I forgot my password

Shipping information

Tracking

Customs information

BACK

STEP 3

Please select the needed section, so we can assist you better.

STEP 2
STEP 3

Payment

After payment is made and received by the company, the order will be prepared and sent to the specified address by courier within 24 hours, with the exception of weekends and holidays.

Any orders created, but not paid for are reserved for you and stored for 5 calendar days starting from the order date. If payment is not received by the due date, your order will be automatically cancelled and the ordered products will be removed from the reserve.

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Apple pay & Google pay

Choose card payment when placing your order and tick the box agreeing to the company's terms. Then click "Proceed to Payment" and on the next page, click "Pay with Google Pay or Apple Pay."

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Returns

Address for sending returns:

Coral Club Deutschland GmbH
Nikolaj Josko
Siegener Str 12
35066 Frankenberg
Deutschland

Our technical support phone number for more information on returns:

+49 611-36007328

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How to become a Club Member?

To become a Coral Club Member, you need to be referred by another club member. If you don't have a referral, our Auto-Select system will assign you an experienced Mentor based on your geographic location.

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Become an Independent Distributor

In order to become a Coral Club independent distributor, you need to be referred by an existing distributor and purchase a Distributor Kit. Please read the Distributor agreement and confirm it if you agree with our terms and conditions. We will be in contact with you after receiving your application. To register, click here

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I forgot my password

In the Login window, you will find a Forgot your password tool. Simply click there and you will be asked to provide a Member ID and email address. Submit the request and we will email you a link to reset your password. If you are having trouble, please contact us.

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Shipping information

Delivery service «DHL»:

Parcels are delivered to your nearest DHL location or post office. If the payment for the order received after 13:00, then package is transferred to the courier service next day.

Shipping cost:

10 EUR for orders under 200 EUR.
FREE for orders over 200 EUR.

Delivery takes 2-8 work days, depending on your location.

Attention! Delivery times do not include the time required for customs clearance of the parcel when crossing the border.

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Tracking

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

In order to clarify the nearest DHL branch, to change delivery point or time of delivery, you need to contact the company's office in UK. You can find contacts by the link.

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Customs information

Dear consumers and distributors, from 2021, new rules for international orders to the UK and Channel islands have come into force.

When ordering a product, you need to pay:

customs duty, which ranges from 12% to 20% of the order value, if the parcel is more expensive than £135 (~€155);
customs fee for cargo release services of £12 (~€14) if the duty-free limit is exceeded.
For Channel Islands there`s also a GST tax from 5% to 22% (depending on destination island) of an order amount for parcels with a cost over £22.

If your order is worth £150 (~€174), including shipping cost, customs will bill you for £75 (~€87):

Up to £30 (~€35) customs duties;
Up to £33 (~€38) GST tax;
£12 (~€14) release services.

We strongly recommend that you place an order up to £ 135 (~€155) including shipping costs.

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